(Advanced Diploma of Business)Formative assessments

Activity 1
Identifying change requirements and opportunities

Write an assignment in 2,000 words
1. What things might drive change—strategic and operational—in a business organization?
2. How the need for change might be identified.
3. The people with whom you might consult to determine and prioritize change requirements, and the reasons why such consultation is necessary.

Activity 2
Developing change management strategies

Write short answers of 100 500 words, to each of the following questions. Include and submit any change analysis tools, graphs, charts or models you would use when identifying and developing strategies. Conduct appropriate independent research.

1. Why is a change management plan necessary?
2. How does a cost–benefit analysis relate to high-priority change requirements and opportunities?
3. What is risk analysis and why is it necessary when making changes?
4. From whom might it be necessary to obtain approval and confirmation of proposed changes?
5. What barriers might need to be overcome when instigating changes?
6. What strategies might help mitigate resistance to change?
7. At what stage would it be necessary to assign resources to the project and agree on reporting protocols with relevant managers? Why?

Activity 3
Implementing change management strategies

Your organization has decided to make major changes to its customer service function and to the way in which customer service personnel interact with customers. A need for more staff has been identified.

New training procedures will be put in place and the staff will be encouraged to build relationships through face-to-face interaction with customers and as a result of telephone interactions.

It is expected that the relationship building will be documented and supported by electronic communication with customers.

These are all new approaches for your organisation which has, until now, not placed a great deal of emphasis on relationship building.

Customer service staff will be empowered to offer discounts and incentives to some customers. This also is something new.

As a manager you will need to contribute to the development and implementation of a change management strategy.

How will you go about doing this and what specific things will be incorporated into the change management strategy?

Why do you think these things are important?

Develop and document a range of suggested strategies for implementing these changes.

Once implemented the changes should be monitored. Why is this necessary?

Answers should be 1,000 words minimum, 2,000 words maximum.

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Summative assessment 1

Question 1

What are the:
-steps involved in the change management process or cycle and
-components of a change management project plan
-procedures for embedding change? (550 -600 words)

Question 2
Explain in approximately 200 words how organizational behavior and the external environment might impact on change strategies.

Question 3
What barriers to change might need to be overcome and what strategies could be put in place to overcome resistance to change, embed it and support acceptance of change in an organisation?

Summative assessment 2

Project 1

You must develop, for a business organization, a change process that provides appropriate benefits for the organization. You need to show that you can initiate, manage and implement change procedures in a work organization.

Describe the business organization and its core business.
Explain where you will make changes and why.
What information did you gather and analyze when identifying the changes that need to be made?
From what sources did it come?
Outline the rationale for the change, the change objectives, the procedures to be followed and the expected benefits of the change.
How will you manage, resource and implement the change?
What reporting, monitoring and review protocols will you follow?
Develop, document and present a completed change management project plan.

Answer all of the questions and submit the plan and your answers. Answers might be verbally presented, but the presentation will need to be sufficiently detailed and presentation notes must be submitted.

If you are not working develop a scenario for a fictional business. Describe the business and what it does then address the assessment project questions. The business could be a private or a not-for-profit organization.

Alternative assessment

If you are currently employed in a position where you are able to implement organizational change, to assist with assessment, and if you can verify that these are entirely your work, you might submit any of the following:

written reports on change and change management in the organization for which you work
a portfolio of evidence showing that you can plan changes, conduct risk assessments and cost-benefit analyses and communicate change requirements to others
third party workplace reports of on-the-job performance
performance review results
written reviews relating to changes that you have prepared and implemented
change management project plans that you have developed or actively participated in developing
communication or education plans that you have developed or actively participated in the development of and that will support change management
records outlining consultation with relevant groups and individuals for input to change processes
records of presentations made to stakeholders to inform them of impending changes or to ensure ongoing support for change procedures
Your assessor will determine how well this documentation meets the assessment requirements and will ask you a series of verbal questions relating to the documentation and the organization for which you work. The assessor will document your responses to any verbal questions.

The assessor will document your responses.

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