BSBMGT502 Assessment Task 5: Disciplinary and Termination Project

Task Summary

This assessment task requires you to prepare for and participate in a roleplay to provide formal feedback to a staff member, Janice about ongoing poor work performance.

You will also be required to provide a formal report to your Manager recommending that Janice’s employment be terminated.

This assessment is to be completed in the simulated work environment in Newton College.

Required

• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Space for a meeting

Timing

Your assessor will advise you of the due date of these submissions.

Submit

• Email with a request to attend a meeting with Termination Procedure attached
• Email summarising the meeting and the required actions
• Email with a request to attend a meeting
• Email with termination letter attached

Assessment Criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-Submission Opportunities

You will be provided feedback on your performance by your assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 5 Instructions

Carefully read the following:

Janice is a new Administration Assistant at Boutique Build Australia. She has been with the company for 3 months. Janice’s work is of consistently high standard, but she is also consistently late for work.

You have mentioned this to Janice informally, but her punctuality hasn’t improved. The situation is also impacting client’s calls, as Janice is not there to answer the phone, which is a key part of her job duties. Now you need to formally meet with Janice to discuss the situation.

Janice’s official start time is 9 am and finish time 5.30 with 30 minutes for lunch.
In the last week Janice has arrived at work at the following times:

• Monday: 9.05 am
• Tuesday: 9.25 am
• Wednesday: 9.20 am
• Thursday: 9.10 am
• Friday: 9.30 pm

Janice has also been offered access to a counsellor with whom the company has an ongoing arrangement.
As far as you know, she hasn’t accessed this service.

Complete the Following Activities:

1. Prepare for Meeting

This assessment task requires you to assume the role of the Human Resources Manager and provide formal feedback to Janice (role-played by your assessor) about her ongoing poor work performance and to offer counselling and support.
Before you commence this assessment, read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under Step 3 key points for employers to remember.

Summarise the correct procedure for termination of an employee as set out in the Fairwork Ombudsman website. Your summary should be about one page in length.
Save the document as Termination Procedure.

2. Send an Email to Janice (Your Assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

The email text should request her to attend a meeting with you to discuss her work.
Include a date and time for the meeting.

3. Conduct the Meeting

Conduct the meeting with Janice (with your assessor playing the role of Janice), explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting you must:

• Explain the purpose of the meeting
• Explain to Janice what the problem is
• Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person
• Demonstrate your interpersonal and communication skills by:
  o Keeping your communication clear and simple
  o Listening to Janice and confirming and clarifying information shared
  o Asking questions to confirm information
  o Emphasizing Janice’s strengths as per the scenario information
• Offer support as required, including accessing company support services
• Confirm that Janice needs to meet her contractual requirements

4. Send an Email to Janice (Your Assessor).

Following the meeting, send a follow up email to Janice within 1 day of the meeting, summarising the meeting and the required actions. You must meet this timeline in order to demonstrate that you are able to meet timelines.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Carefully Read the Following:

Despite your informal feedback to Janice about her ongoing lateness, Janice’s work arrival times have not improved. In accordance with workplace procedures, you have discussed the situation with the Managing Director and had one further meeting with Janice to remind her of the requirement to arrive at work on time.

The decision has been made to terminate Janice’s employment

5. Prepare and Provide a Termination Letter

Research the Fair Work Ombudsman web site for guidance on termination and to assist in developing a suitable letter of termination.

In accordance with your research, develop a written letter to Janice informing her that her employment has been terminated.

6. Send an Email to Your Assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should include a summary of the procedure that you would take to terminate an employee based on your research.

Attach your termination letter to the email.

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