BSBWHS501 – Assessment Task 2 Unit Project (UP)

Assessment type:

Unit Project (UP) – Research and review hardware technology options for organizations

Assessment task description:

  • This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.
  • This assessment task requires you to complete a project.
  • You are required to complete the following activities in this assessment task:
  1. Activity 1: Meeting with client and IT Manager
  2. Activity 2: Prepare a report regarding the emerging technological solutions to client problems
  3. Activity 3: Brief the client on the recommended technology options
  4. Activity 4: Document findings in the report
  • You will receive your feedback within two weeks – you will be notified by your trainer/assessor when results are available.
  • You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.

Applicable conditions:

  • This project is untimed and is conducted as open book tests (this means you can refer to your textbook).
  • You must read and respond to all criteria of the project.
  • You may handwrite/use computers to answer the criteria of the project.
  • You must complete the task independently.
  • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
  • As you complete this assessment task you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.
  • The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.

Resubmissions and reattempts:

  • Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
  • You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).
  • For more information, please refer to your Student Handbook.

Location:

  • This assessment task may be completed in an independent learning environment or learning management system.
  • Your trainer/assessor will provide you further information regarding the location of completing this assessment task.

General Instructions for attempting the project:

  • You will be required to correctly attempt all the activities of this assessment task.
  • Instructions to attempt all the activities are provided within the assessment task.

How your trainer/assessor will assess your work?

  • This assessment task requires the student to correctly attempt all the activities of this assessment task.
  • You must perform all the activities correctly.
  • Answers must demonstrate the student’s understanding and skills of the unit.
  • You will be assessed according to the provided performance checklist/ performance criteria.
  • Assessment objectives/ measurable learning outcome(s) are attached as performance checklist/ performance criteria with this assessment task to ensure that you have successfully completed and submitted the assessment task.
  • If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
  • If at least one of the assessment tasks is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
  • Once all assessment tasks allocated to this Unit of Competency have been undertaken, trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
  • The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.

Purpose of the assessment task:

This assessment task is designed to evaluate student’s following skills and abilities:

  • Skills to analyse and plan approaches to technical problems and management requirements
  • Skills to access and convey conceptual information regarding emerging technology in relation to organisational needs
  • Skills to evaluate information, using it to forecast for planning or research purposes and research vendors, suppliers and ICT industry specialists and recommend technology options

Assessment Task 2 – Unit Project (UP)

Instructions to complete this assessment task:

  • This assessment task requires you to install, manage and configure the desktop.
  • This assessment task requires you to assume/ take on the role of a Network Support Officer at the organization given in the case study.
  • You must carefully analyse the case study and scenarios provide to attempt these activities.
  • You must follow organisational policies and procedures and security plan when attempting these activities.
  • You must document their responses in the provided template.
  • You must write their responses within the given word limit. Trainer/assessor will assess your performance as per the performance criteria and checklist provided.
  • You may attach additional pages.
  • You must include the following in the footer section of each page of the attached sheets:
  1. Student ID or Student Name
  2. Unit ID or Unit Code
  3. Course ID or Course Code
  4. Trainer and assessor name
  5. Page numbers
  • You must staple the loose sheets together along with the cover page.
  • You must attach the loose sheets chronologically as per the page numbers.
  • Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
  • The premise of the project must be closely related to the previous assessment task.
  • This submission must be well presented and follow the guidelines and instructions provided.
  • Please follow the format as indicated in the template section below.
  • One of the most important steps that you can take: proofread your project.
  • Appropriate citations are required.
  • All NEI policies are in effect, including the plagiarism policy.

Resources required to complete the assessment task:

  • Computer
  • Internet
  • MS Word
  • Printer or e-printer
  • Printer or e-printer
  • Use of hardware and software currently used in industry
  • Client requirements documentation
  • Vendor specifications.

Project Task:

This assessment task has following four activities:

  • Activity 1: Meeting with client and IT Manager (analyse and plan approaches to technical problems and management requirements)
  • Activity 2: Prepare a report regarding the emerging technological solutions to client problems (access and convey conceptual information regarding emerging technology in relation to organisational needs)
  • Activity 3: Brief the client on the recommended technology options (evaluate information, using it to forecast for planning or research purposes and research vendors, suppliers and ICT industry specialists and recommend technology options)
  • Activity 4: Document findings in the report

You must carefully analyse the case study and scenarios provided before attempting these activities.

Case study:

Mountain Hardware Corporation is the second largest dealer-owned cooperative in the Melbourne. The co-op pools buying and promotions for its 5,100-local hardware, home center, and lumber stores located in all fifty of the Melbourne as well as in 65 foreign countries and territories. Mountain’s emphasis on service and modern retailing techniques has helped locally owned and operated Mountain retail stores confront intense competition from such home improvement powerhouses as Home Depot and Builders Square.

Roger working as a help desk technician officer and his responsibilities includes:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Charles is working as an IT manager and his responsibilities includes:

  • Develop and maintain clients’ products as per organization policies.
  • Design and implement strategies to organize Electronics Hardware Engineering Group to ensure maximum output.
  • Monitor and prepare reports for all R&D activities associate with Electronics Hardware development.
  • Prepare Hardware schedules for various development projects.
  • Develop and implement strategies to improve products for better yield and reliability.
  • Collaborate with Engineering Department to transform new product design into mass production.
  • Provide assistance to Manufacturing, Engineering and Quality departments and prepare reports for any defects.

Mountain has the following IT infrastructure:

  • Windows server 2016
  • Windows 10 for workstation
  • DELL computer
  • All the computer has minimum 4 GB RAM, 500 HDD and Core I5 processor.
  • LAN (2 switches, 2 router)
  • WAN (1 router)
  • Wireless network (Wi-Fi for all the staff, students and visitors, 3 access points)

Scenario:

Technical problems:

  • Integration issues-The newer released versions of software are not compatible with the existing hardware
  • Poor data backup options
  • Insufficient power protection
  • Lack of security

Client requirements:

Your IT manager wants you to analyse and plan the client technical problems and management requirements. He also wants you to recommend the emerging technology options in accordance with the organisation needs.

You need to find out the technical problems, requirements, their respective technological solutions and document them in a report.

Organisation policies and procedures:

Mountain’s policies and procedures:

  • Acceptable Use of Technology: Guidelines for the use of computers, fax machines, telephones, internet, email, and voicemail and the consequences for misuse.
  • Security: Guidelines for passwords, levels of access to the network, virus protection, confidentiality, and the usage of data.
  • Disaster Recovery: Guidelines for data recovery in the event of a disaster, and data backup methods.
  • Technology Standards: Guidelines to determine the type of software, hardware, and systems will be purchased and used at the company, including those that are prohibited.
  • Network Set up and Documentation: Guidelines regarding how the network is configured, how to add new employees to the network, permission levels for employees, and licensing of software.
  • IT Services: Guidelines to determine how technology needs and problems will be addressed, who in the organization is responsible for employee technical support, maintenance, installation, and long-term technology planning.

Activity 1: Meeting with client and IT Manager

You need to read and understand the given scenario to perform the activity.

In this activity, you need to analyse and plan approaches to the client technical problems and management requirements. You also need to collect the relevant hardware and software from the IT manager. You also need to review the projects risks associated with the existing hardware technology.

You will act as a Roger (help desk technician) and confirm the client (IT manager requirements).Your trainer will act as a Charles (IT manager) and need to provide all the hardware, software and different resources to complete the project.You need to complete this activity in 10-15 minutes. Your trainer/assessor may provide you additional time if required.Your trainer will observe you during the meeting and also complete the performance checklist. You also need to complete the following meeting minutes template and submit to your trainer/assessor.

Minutes of Meeting

 Meeting Objective:

 Attendees:

 Venue:

 Date:

No Points Discussed Actions Suggested Target Date
       
       
       
       

 

Signature of attendee 1:                                                Signature of attendee 2:

 Signature of attendee 3:                                                Signature of attendee 4:

Performance checklist criteria

Trainer/ Assessor to complete
Does the candidate meet the following criteria Yes No Trainer/Assessor Comments
Meet with IT manager and internet service provider and discuss:

  • Discuss and confirm the client requirements (IT manager)
  • Collect hardware and software to complete the task
  • Discuss the project risks in current existing technology
  • Complete the meeting minutes template
  • Uses effective listening and questioning techniques to understand the requirements
 

 

Activity 2: Prepare a report regarding the emerging technological solutions to client problems

This activity is continuing from the previous activity.

In this activity you need to prepare a report based on the given scenario and the activity 1.

You need to complete the given template to complete this activity.

In this report you need to include:

  • Assess the risks when upgrading the IT systems
  • Planning the approaches to satisfy the management requirements
  • Evaluating the technological solutions

Word limit (600-700 words)

Assess the risks when upgrading the IT systems
Assess the risks when upgrading the IT systems

Planning the approaches to satisfy the management requirements

Evaluating the technological solutions

Performance checklist criteria

Trainer/ Assessor to complete
Does the candidate meet the following criteria Yes No Trainer/Assessor Comments
Complete the given template including:

  • Assessing the risks
  • Planning the approaches to satisfy the client requirements
  • Evaluating the technological solutions
 

 

Activity 3: Brief the client on the recommended technology options and activity 2 report

This activity is continuing from the previous activity.

In this activity, you need to interact with the client and explain him the solutions that you have collected in the previous activity and report.

Your trainer will act as an IT manager and will ask you the questions related to technological solutions.

You need to complete this activity in 10-15 minutes. Your trainer/assessor may provide you additional time if required.

You also need to complete the following meeting minutes template and submit to your trainer/assessor.

Minutes of Meeting

Meeting Objective:

Attendees:

Venue:

Date:

No Points Discussed Actions Suggested Target Date
       
       
       
       
Signature of attendee 1:                                                Signature of attendee 2:

Signature of attendee 3:                                                Signature of attendee 4:

Your trainer will observe you during the meeting and also complete the performance checklist.

Performance checklist criteria

Trainer/ Assessor to complete
Does the candidate meet the following criteria Yes No Trainer/Assessor Comments
Brief the users including:

  • Discuss the collected recommendations
  • Discuss the report prepared in activity 2

 

 

 

Activity 4: Document findings in the report

This activity is continuing from the previous activity.

In this activity you need to record the results and findings from previous activities and present it to your trainer.

  • Activity 1: Meeting with client and IT Manager (analyse and plan approaches to technical problems and management requirements)
  • Activity 2: Prepare a report regarding the emerging technological solutions to client problems (access and convey conceptual information regarding emerging technology in relation to organisational needs)
  • Activity 3: Brief the client on the recommended technology options (evaluate information, using it to forecast for planning or research purposes and research vendors, suppliers and ICT industry specialists and recommend technology options)

You must use the attached template to document your findings:

Introduction (50-100 words):

Findings throughout the activities 1-3 (200-250 words):

Conclusion (50-100 words):

Your trainer will assess your performance based upon the performance checklist.

Performance checklist criteria

Trainer/ Assessor to complete
Does the candidate meet the following criteria Yes No Trainer/Assessor Comments
Analyse and plan approaches to technical problems and management requirements  

 

Access and convey conceptual information regarding emerging technology in relation to organisational needs
Evaluate information, using it to forecast for planning or research purposes and research vendors, suppliers and ICT industry specialists and recommend technology options
Have written a well-defined Introduction
Have written a well-defined conclusion

Unit Assessment Record Sheet

Assessment Task 2 – Unit project (UP)

Student and Trainer/Assessor Details

Unit code ICTICT501
Unit name Research and review hardware technology options for organisations
Outcome of Unit Assessment Task (UAT)
First attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback to Student
      First attempt:

 

      Second attempt:

 

Student Declaration
  • I declare that the answers I have provided are my own work.  Where I have accessed information from other sources, I have provided references and or links to my sources.
  • · have kept a copy of all relevant notes and reference material that I used as part of my submission.
  • I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that all work I submit must be verifiable as my own.
  • I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
  • All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor Declaration I hold:

  •  Vocational competencies at least to the level being delivered
  •  Current relevant industry skills
  •  Current knowledge and skills in VET, and undertake
  •  Ongoing professional development in VET

I declare that I have conducted an assessment of this candidate’s submission. The assessment tasks were deemed current, sufficient, valid and reliable.

I declare that I have conducted a fair, valid, reliable, and flexible assessment.  I have provided feedback to the above-named candidate.

Trainer/Assessor Signature
Date
Office Use Only Outcome of Assessment has been entered onto the Student Management System on _________________ (insert date)

by (insert Name) __________________________________