UAT2 – Unit Skills Test (UST) – Unit Project (UP) Scenario 1

Scenario:

Design Excellence is a small interior design business provides consultancy and installation services specialising in kitchen and bathroom designs within the greater Sydney region. They provide these services to both individual clients and a number of architectural firms who sub-contract projects for their clients. They have been in operation for 12 years and have worked extensively on a wide range of contracts.

They currently promote their services via their website and social media channels included Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected radio stations.

Design Excellence works with a large number of other businesses and trade sub-contractors when undertaking installation work. This includes ordering bathroom and kitchen products, as well as installation and fitting of kitchens and bathrooms.

The organisational chart of Design Excellence is provided below:

ICTICT509 – Gather data to identify business requirements Version 1.1 updated 12/03/2019

Recently Design Excellence work premises were extensively damaged in a large fire that started in a neighbouring business. As a result of this, the entire contents of the building including its entire network was destroyed, and insurance costs are currently being assessed. While some business data was lost, most of it can be recovered as the business houses backup facilities offsite.

Because of the recent disaster, and the delays in rebuilding the old premises, Design Excellence has found a newly refurbished premise in the surrounding area, and will be moving to these premises in the near future. The premises have already been pre-cabled with Category 6 Ethernet cable. As this is the case, the hardware components just need to be determined and purchased, along with any software requirements to configure and manage the network, and to allow employees to complete their normal work tasks.

You work as the IT Manager for Design Excellence, and have been tasked by Terry Jackson who is the Managing Director, to implement a network in the new premises, so that the business can become operational as soon as possible.

You have pulled some of the organisations data out of the backed up business files. This includes the following list of the old network components that were used prior to the fire:

  • A domain server running Windows Server 2012 R2 Standard
  • Client desktop computers running Windows 7 Professional
  • A router which acted as the gateway/firewall for the network
  • Two 24 port switches to direct network communications
  • A Network Attached Storage (NAS) that stored the business files
  • Two network printers
  • A Uninterrupted Power Supply (UPS)

And a network diagram of how these components fitted together:

ICTICT509 – Gather data to identify business requirements Version 1.1 updated 12/03/2019

The employees previously used the following software applications on the network:

  • Microsoft Office 2013 suite
  • Microsoft Project 2013 for management of projects
  • Reckon One for payroll and financial requirements
  • Salesforce CRM software for client management
  • Adobe Reader
  • Adobe suite for graphic designer requirements
  • NetBeans IDE for web developer
  • Autodesk AutoCad for interior designers
  • Samanage for IT asset management and IT helpdesk support

While the website, the social media accounts, Intranet files, and most of the business internal work files were backed up and can be restored, most of the applications used by the employees and their associated files have been lost. As such, identification of whether this software is still appropriate or whether it can be changed should be an important priority for the project.

A summary of the main business processes includes:

  • Designing kitchens and bathrooms for clients
  • Purchasing supplies which are used in the kitchen and bathroom designs
  • Organising installation of kitchen and bathrooms including sub-contractors
  • Normal business operations in relation to sales, marketing, HR, finance, and administration.

A portion of the organisations Business Plan is provided below:

Mission: to provide design and installation of quality kitchens and bathrooms that exceed customer expectations.

Vision: to become Australia’s best kitchen and bathroom designers.

Objectives: the current objectives are listed as follows:

  • To deliver first-class kitchens and bathrooms
  • To provide customer service excellence beyond expectations
  • To be a sustainable business

Your task for this assessment is to determine the requirements for the new network, so that business operations can be implemented to meet the needs of the business. This should include not only the hardware requirements, but also the software requirements.

Design Excellence has Project Management policies and procedures that outline the organisational standards expected for gathering requirements, planning the project through to implementation and to completion. A portion of the project management work procedure for gathering and analysing requirements is provided below:

Undertaking an interview and analysing the responses

When undertaking a stakeholder interview the facilitator should develop an Interview Agenda using the organisational template. This should be distributed to the invitees prior to the interview time and be used by the facilitator to conduct the interview.

During the interview, the facilitator should take notes of the responses and then analysis these using the Interview Question Analysis Document organisational template.

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ICTICT509 – Gather data to identify business requirements Version 1.1 updated 12/03/2019

Undertaking a survey and analysing the responses

When developing a survey, the facilitator should develop it using the Requirements Survey organisational template and then distribute the survey to these stakeholders who will be completing it. Once the survey takers have completed the survey they are to return it to the facilitator who should use the Survey Analysis Document to analyse the survey responses.

Activity 1: (Information sources)

In this activity you need to review the scenario, and then provide answers to the following in a word processor:

  1. Provide an overview of the business including its business domain. (100-200 words expected)
  2. Provide a summary of the old network including the hardware and software used. (100 – 200 words expected)
  3. Identify five key stakeholders (apart from yourself) that should have involvement in this project, and what you believe their degree of involvement in this project will be.
  4. Identify five different potential document-based information sources that might be applicable for this project.
  5. Identify what quality assurance practice you will use to determine the validity of the information gathered.
  6. Describe current industry accepted hardware and software that is applicable to this project including its features and capabilities. (150 -200 words expected)